PetSmart Fish Return Policy

The PetSmart Fish Return Policy is fairly self-explanatory. The Return Policy recommends its customers have their receipts and original product packaging when returning items to a store. Dead, diseased, and unwanted pet fish qualify for a refund up to 14 days from the initial purchase.

The company suggests secure packaging for both live and dead fish. A plastic container, with a lid, is preferable. Be sure the lid provides the animal with adequate ventilation. Puncturing holes in the lid should provide live fish with sufficient air for the trip.

PetSmart Fish Return Policy 2023

PetSmart is one of the largest pet store chains in the United States. The company reportedly had over 1,650 locations in Puerto Rico, Canada, and the United States.

Most stores feature a variety of products, including its most popular product, live pets, pet food, pet toys, pet grooming tools, pet carriers, and pet attire.

Most products purchased online, and in-store are refundable for up to 60 days, excluding prescription pet medications and animals. It is recommended to have the original receipt or a digital copy of the receipt stored on your cellphone.

Fish are refundable for up to 14 days of the purchase date. Since most people tend to dispose of the plastic storage bag provided during purchase, the company recommends a gallon freezer bag. If the fish are alive, be sure to provide sufficient air inside the bag before sealing.

PetSmart Dead Fish Policy

PetSmart Return Policy includes both dead and live fish. The company has a decent selection of live fish species, including:

  • Comet goldfish
  • Rosy red minnow
  • Betta fish (male and female)
  • Balloon Belly Molly
  • GloFish cosmic blue danio
  • Fantail goldfish
  • Shubunkin goldfish
  • Red minor tetra
  • Albino cory catfish
  • Longfin red minor tetra
  • Silver lyretail Molly
  • Mickey Mouse Platy
  • Fancy goldfish

The PetSmart Return Policy on fish also includes the black mystery snail, black racer nerite snail, assorted fancy shrimp, and ghost shrimp.

Dead fish are classified as a refundable item at PetSmart. To obtain a refund, the dead fish must be packaged in an acceptable container.

Place the dead fish in a plastic resealable sandwich bag or a plastic tub or bowl, with a resealable lid. There is no need to puncture holes in the lid prior to returning to a PetSmart location for a refund.

Does PetSmart Have The Right To Ask For An Aquarium Water Sample When Returning A Dead Fish?

Yes, PetSmart has the right to request a sample of your aquarium water when returning dead fish for a refund.

It is recommended to contact your closest location to determine if this regulation is part of the PetSmart Dead Fish Return Policy.

Some locations may not ask for a sample of your aquarium water. Know in advance to avoid any surprises at the service desk.

PetSmart utilizes aquarium water samples to analyze various parameters, such as pH, alkalinity, nitrite, ammonia, phosphate, hardness, and nitrate. These water parameters should be within the normal range for fish vitality.

The company wants to determine if the contributing factor of the fish’s death is related to your aquarium water or the purchase location.

How To Prepare Dead Fish For A PetSmart Refund?

How To Prepare Dead Fish For A PetSmart Refund?

PetSmart strives to prevent the spread of disease from dead fish returned to stores for refund and its selection of live fish. Preventing the spread of disease is as simple as safe packaging. As mentioned above, the company recommends a fully secured container.

Some customers reported their containers were returned to them. However, this is fairly risky since the cause of death has not yet been determined. It is in your best interest to refuse such an offer because it could risk contamination of existing or new fish.

Does PetSmart Offer Replacement For Dead Fish Returns?

Yes, PetSmart allows its customers to opt for a full refund or a replacement. The replacement must be the same species of fish. For example, a customer returns a dead balloon belly, Molly, to a local PetSmart location for a refund.

The customer support representative gives the customer the option of a full refund or full replacement for the dead fish. If you opt for a replacement, you must choose another balloon belly Molly fish from the selection.

If the store is out of balloon belly Molly fish, your option is limited to a full refund. However, the customer support representative may offer you the option of upgrading. In this case, you can opt for a more expensive fish.

It may also be possible to get another fish species within the same price range as the dead fish you returned for a refund. Do not hesitate to inquire about your options before accepting a refund.

Live Fish Return Policy At PetSmart

The PetSmart Live Fish Return Policy is not much different than that of dead fish. The live fish must be returned to the store in an appropriate container.

Again, a plastic gallon bag or a plastic container, with a resealable lid is acceptable. Puncture holes in the lid or add sufficient air to the bag for sufficient ventilation.

It is unlikely your container will be returned at the time of the refund. PetSmart will not add the fish back to its aquarium without conducting a full analysis. If the fish is diseased, putting it back in the aquarium could cross-contaminate the healthy fish.

Related: What Is The PetSmart Dog Food Return Policy?

How To Get A Refund For Live And Dead Fish At PetSmart?

As previously mentioned, PetSmart’s live animal Return Policy is straightforward. The company is dedicated to making its return process simple and quick. The PetSmart return process can be completed at any register.

The company recommends having all documents in hand to avoid any potential delay in the process.

  • Store receipt, proof of online purchase, or digital copy of store receipt
  • Live or dead fish stored in a proper container
  • Photo ID
  • An aquarium water sample (when applicable)

Does PetSmart Offer Refunds On Dead/Live Fish Without A Receipt?

Does PetSmart Offer Refunds On Dead/Live Fish Without A Receipt?

Yes, as long as you have a valid photo ID and the fish in a sealed appropriate container. This does not qualify you for a full cash refund because there is no proof of purchase.

Some PetSmart locations may offer to refund the money on your credit card while others may offer you the option of a gift receipt.


Do you need to return a fish to PetSmart? Remember that there is a PetSmart 14 day fish guarantee. Thanks to this, you have 14 days to return the fish to PetSmart. Don’t delay because you may miss your opportunity. Refunds and replacements are available for returned fish.

FAQs (Frequent Asked Questions)

Can I Return A Fish To PetSmart?

You can return a fish to PetSmart, but you shouldn’t delay. You must return it within 14 days, and it is a good idea to bring your receipt.

Does PetSmart Have A Fish Warranty?

PetSmart has a 14-day fish warranty. If the fish dies in a few days, it can be returned within 14 days.

Why Do My Fish Keep Dying From PetSmart?

When fish are moved, they may experience shock. It can take time for them to calm down and adjust to their new environment. Furthermore, there is a risk that your water condition is not appropriate, or the fish had a disease when you bought it.

Read Also: Walmart Return Policy After 90 Days